When: Tue., Feb. 26, 6:30-8:30 p.m. 2013
CPCC Small Business Center presents: Move from Customer Satisfaction to Customer Loyalty. Good customer service isn't enough anymore. It's all about building customer loyalty. Achieving customer loyalty doesn't just happen. It takes planning, practice and consistent performance. Discover the latest techniques for building customer loyalty and learn what must be included in a customer loyalty strategy. You'll gain important insights on what customers expect today and how you can consistently deliver it.